Refund policy

Return & Refund Policy – Vovixy

Effective Date: May 1, 2026 Store: Vovixy | vovixy.com

1. Overview

At Vovixy, your satisfaction is our top priority. We stand behind every product we sell — from premium pet essentials to smart fitness gear and innovative home tech. If you're not completely satisfied with your purchase, we're here to make it right.

2. Return Eligibility

You may request a return or refund within 30 days of receiving your order under the following conditions:

✅ Eligible for Refund or Replacement:

  • Item arrived damaged or defective
  • Wrong item was delivered
  • Item is significantly not as described
  • Package was never delivered (after 30 days from shipping date)

❌ Not Eligible:

  • Change of mind or buyer's remorse
  • Wrong size or color selected by the customer
  • Items marked as Final Sale
  • Opened pet hygiene or consumable products
  • Gift cards
  • Orders with incorrect shipping address provided by customer

3. No Return Shipment Required

For most cases, we do not require you to ship the item back. Simply contact us with photo or video evidence of the issue, and we will resolve it promptly with a full refund or free replacement — whichever you prefer.

This makes the process faster and easier for you.

4. How to Request a Refund or Replacement

  1. Email us at 📧 supportvovixy@gmail.com
  2. Include your order number and a brief description of the issue
  3. Attach clear photos or a short video showing the problem
  4. Our team will respond within 1–2 business days with a resolution

5. Refund Processing Time

Once your request is approved:

  • Refunds are issued to your original payment method
  • Processing takes 5–10 business days depending on your bank or payment provider
  • You will receive an email confirmation once the refund is initiated

Original shipping charges are non-refundable.

6. Partial Refunds

In cases of minor damage that does not affect the product's functionality, we may offer a partial refund as a fair resolution. We will always discuss this with you before proceeding.

7. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange a free replacement or full refund at no cost to you — no return shipment needed.

8. Non-Delivery Claims

If your order has not arrived within 30 days of the shipping date, please contact us immediately. We will investigate with the carrier and offer a full refund or reshipment if the package is confirmed lost.

Please note: International shipments typically take 10–20 business days. Delays may occur due to customs clearance or peak seasons.

9. Order Cancellations

Orders can be canceled within 24 hours of purchase. After this window, the order may already be in processing or shipped and cannot be canceled. In that case, please wait for delivery and then contact us for a refund.

10. Exchanges

At this time, we do not offer direct exchanges. If you'd like a different item, please request a refund for the original order and place a new order separately.

11. Contact Us

Have questions? We're happy to help.

📧 supportvovixy@gmail.com 🌐 vovixy.com 🏢 Vovixy – USA-Based Customer Support 📘 facebook.com/vovixy 📸 instagram.com/vovixy.usa

We typically respond within 1–2 business days.